Shipping and Returns

        1.claudiacastrase.com offers shipping worldwide. Some large volume products may imply additional shipping rates, that you’ll be notified about during the ordering process. It is possible to calculate your Country shipping costs in the Shopping Bag page and change the Country of delivery at Checkout. Please note that the exact shipping costs will be applied to your order at checkout.

Romania
Claudia Castrase offers Free Express Delivery with Fan CurierThe package will be brought to your door. You will be contacted by the courier by phone in the morning of the delivery.

Europe
Claudia Castrase offers Standard Delivery or Express Delivery. The package will be brought to your door. Only in case the courier doesn’t find you at the address indicated, you will receive a notice, and you will have to pick up the package from the Post Office.

           Standard postal service ( 3-12 working days):  12.00

           Courier service (1-4 working days):  30.00

Customers in non-EU countries
Claudia Castrase offers Standard Delivery with Express Mail Service.
The package will be brought to your door. Only in case the courier doesn’t find you at the address indicated, you will receive a notice, and you will have to pick up the package from the Post Office.

           Standard postal service:  15.00

2.The articles are not available on immediate stock, they are custom made individually for each of our online customers.
That’s why it takes 5 – 10 working days for us to create them in our atelier. Please add 1-10 working days for shipping and estimate your shipping date according to this information.

The time of delivery is mentioned in number of working days and is specified for each product. The days start counting the next working day after the confirmation of the order by email or by phone for the orders with cash on delivery or payment by bank transfer. For the orders with valid online payment, the days start counting the next working day after the order has been placed. The customer will accept the order if the timing is shorter that mentioned on the website.

3. The delivery period to countries that impose customs duty is 2 to 10 business days. Product prices are exclusive of all taxes and duties, as well as Romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through . For details regarding arising taxes and duties for your country, please contact us at office@claudiacastrase.com. Please note that potential foreign bank charges have to be borne by you.

        2.RIGHT TO RETURN

You may return merchandise that you have received without indicating any reasons within 14 days by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise.

Returns will be accepted for consideration only when we receive them in the given time limit which means that you must ship it out on time. Return shipments will be at your cost and risk. You need to address the return shipment to Claudia Castrase, 6  Intrarea Anasonului street, sector 1, CP 010635, Bucharest-Romania.

In case of a valid return, the mutually received benefits are to be returned and eventually drawn profits (e.g. profits drawn from the use of the merchandise) are to be returned. In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You can avoid the obligation to compensate the value by refraining from acts that might affect its value.

Please note that returns can only be accepted from the original shipping country.

All costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any loses incurred due to changes in the exchange rate will not be credited.

If you have questions concerning your right to return the merchandise, please contact office@claudiacastrase.com.